Terms & Conditions


Due to the unique nature of the goods we offer and our financial commitment to our artisans,  we can not offer cancellations, refunds, or exchanges. ALL SALES ARE FINAL.
Our bags are individually handcrafted by Mayan artisans. As such, they may show characteristics including uneven stitching, leather markings, double stitching, loose threads, etc., all considered to be hallmarks of indigenous handwork.
NONE OF OUR BAGS ARE “FACTORY PERFECT”. THEY LOOK HANDMADE, BECAUSE THEY INDEED, ARE. COSMETIC BLEMISHES ARE NOT CONSIDERED DEFECTS.
GREAT CARE IS TAKEN TO PRICE OUR BAGS BOTH FAIRLY AND ACCORDINGLY.
The only exception to this policy is if an item is received structurally defective, or if there was a processing error. Should that happen, please contact us immediately so we can make it right!