RETURNS, CANCELLATIONS & DISCOUNT CODES
- Due to the unique nature of the goods we offer and our financial commitment to our artisans, we can not offer refunds, cancellations or exchanges. ALL SALES ARE FINAL. This policy applies to ANY sale, including deposits for custom orders/pre-orders. Please be mindful when making a purchase.
- The ONLY exception to this policy is if an item purchased directly from our shop is structurally damaged upon receipt, or if there was a processing error. Should that happen, please contact us within 7 days so we can make it right!
- Items purchased through third parties, private sales, or BST groups are excluded and do not qualify for these exceptions.
- COSMETIC BLEMISHES ARE NOT CONSIDERED DEFECTS. Our bags are handmade by Mayan artisans. None are “factory perfect”. They look handmade, because they indeed, are. Great care is taken to price our bags both fairly, and accordingly.
- If you are using an active discount code, please be aware that the code must be entered at the time of checkout. We will not adjust invoices after purchase.
- Most items are shipped via UPS or USPS. We will utilize whichever service is the most cost effective. We now offer international shipping to Canada. You will receive a tracking number once your order is shipped. Please allow three business days for your order to be processed.
- If a package is returned to us as undeliverable, we will verify the address and resend it at the buyers expense.
- Should tracking on your package show as delivered, but you have not received your order, please contact your local post office. They are very good at locating missing packages! In the unlikely event they can not find your package, they will assist you in filing an insurance claim.
- International shipments may incur import fees as per each country’s policies. These fees are the responsibility of the buyer and are not included in the purchase price.
COLORS & YOUR MONITOR
Computer monitors may display colors a bit differently, and the human eye may perceive these colors differently. While we try to edit our photos to show colors as true as possible, please understand the actual color may vary from what you see on your monitor. Our pictures are taken using flash photography. If you have concerns, please reach out prior to purchase.