Our Policies


 OUR MISSION

Our mission is to support fair trade by providing steady work and opportunity for our artisan partners. Our profits are immediately reinvested by way of new inventory orders, which in turn create continued work for our team, helping to keep the positive cycle going! By purchasing their handmade items, you and I are now connected to these humble, hardworking people, as our orders allow them to continue earning their livelihood in a dignified, safe environment.

RETURNS, CANCELLATIONS & DISCOUNT CODES

Due to the unique nature of the goods we offer and our financial commitment to our artisans,  we can not offer refunds, cancellations or exchanges. ALL SALES ARE FINAL. Please be mindful  when making a purchase.

The ONLY exceptions to this policy is if an item purchased directly from our shop is structurally damaged upon receipt, or if there was a processing error. Should that happen, please contact us immediately so we can make it right!
Items purchased through third parties, private sales, or BST groups are excluded and do not qualify for these exceptions.

If you are using an active discount code, please be aware that the code must be entered at the time of checkout. We will not adjust invoices after purchase.

ABOUT OUR BAGS

Our bags are individually handcrafted by Mayan artisans. As such, they may show characteristics including uneven stitching, leather markings, double stitching, loose threads, etc., all considered to be hallmarks of indigenous handwork.
NONE OF OUR BAGS ARE “FACTORY PERFECT”. THEY LOOK HANDMADE, BECAUSE THEY INDEED, ARE. COSMETIC BLEMISHES ARE NOT CONSIDERED DEFECTS.
GREAT CARE IS TAKEN TO PRICE OUR BAGS BOTH FAIRLY AND ACCORDINGLY.
If you have a question, a concern, or require more detailed photos of an item, please ask prior to purchasing.

CARING FOR YOUR BAG

We make every effort to provide our clients with quality bags. Because we often times use hand woven and upcycled materials, snags and loose threads are common. Should your fabric or huipil snag, you can snip the loose threads with scissors or use a Snag Nabbit tool.

You may decide to use a protectant on the fabric portion of your bag. Dark denim or other dyed clothing items can rub off and stain lighter leathers and fabrics. Exposure to water, liquids or even  makeup can cause staining. Should color transfer or staining occur, a protector may allow for easier cleanup. When in doubt, we recommend testing your dark clothing for colorfastness by gentle rubbing it with a white cotton cloth. This test may help to  minimize your risk of dye transfer to your bag.

 You may also wish to use a leather conditioner or spray to protect your leather, although many of our clients prefer to let the oils in their skin break in the leather naturally. We strongly advise doing a test spot on an inconspicuous area of the leather before applying a conditioner or treatment to the entire bag. 

We are not responsible for damage which may occur from the use of conditioners or spray protectants, nor are we liable for damage which may occur from the lack of use of these products.

SHIPPING

Most items are shipped via UPS or USPS. We will utilize whichever service is the most cost effective. 
We now offer international shipping to Canada & Australia. You will receive a tracking number once your order is shipped. Please allow three business days for your order to be processed.
 
If a package is returned to us as undeliverable, we will verify the address and resend it at the buyers expense. 
Should tracking on your package show as delivered, but you have not received your order, please contact your local post office. They are very good at locating missing packages! In the unlikely event they can not find your package, they will assist you in filing an insurance claim.

International shipments may incur import fees as per each country’s policies. These fees are the responsibility of the buyer and are not included in the purchase price.

ABOUT AFTERPAY & SEZZLE

We are pleased to offer short term payment plans through AfterPay and Sezzle!
AfterPay & Sezzle require a 25% payment at purchase, with the remainder automatically billed to your credit or debit card biweekly for 6 weeks. Your order ships to you right away. They are like a mini line of credit, but there are no additional fees, as long as you don’t fall behind on your payments. 

ATT: AFTERPAY & SEZZLE USERS!

We have been in contact with Shopify regarding checkout issues surrounding Sezzle, Afterpay and other third party payment processors. Occasionally, when two or more shoppers attempt purchase of the same item at the same time, both are permitted to complete checkout, even though only one item is available. In a nutshell, when this happens it’s because Shopify (and PayPal) recognize checkout through their own platform, unaware that another transaction is brewing in Sezzle or Afterpay.
We have had problems with this “glitch” three times over the past 18 months. There is no work around, and Shopify’s advice is to either: stop accepting AfterPay and Sezzle, stop having product “drops”, or to always have duplicates of our one-of-a-kind items. Soooo, not terribly helpful.
We want to make you aware of this issue, it is nothing new, but we get nervous when we have popular items dropping. If there is a problem with your purchase, we will be in touch! If something over sells, the first successful checkout gets the item.

 COLORS & YOUR MONITOR

Computer monitors may display colors a bit differently, and the human eye may perceive these colors differently. While we try to edit our photos to show colors as true as possible, please understand the actual color may vary from what you see on your monitor. Our pictures are taken using flash photography.  If you have concerns, please reach out prior to purchase.