Our mission is to support fair trade by providing steady work and opportunity for our artisan partners. Our profits are immediately reinvested by way of new inventory orders, which in turn create continued work for our team, helping to keep the positive cycle going! By purchasing their handmade items, you and I are now connected to these humble, hardworking people, as our orders allow them to continue earning their livelihood in a dignified, safe environment.
ABOUT OUR BAGS
Our bags are individually handcrafted by Mayan artisans. As such, they may show characteristics including uneven stitching, leather markings, double stitching, loose threads, etc., all considered to be hallmarks of indigenous handwork.
GREAT CARE IS TAKEN TO PRICE OUR BAGS BOTH FAIRLY AND ACCORDINGLY.
CARING FOR YOUR BAG
You may decide to use a protectant on the fabric portion of your bag. Dark denim or other dyed clothing items can rub off and stain lighter leathers and fabrics. Exposure to water, liquids or even makeup can cause staining. Should color transfer or staining occur, a protector may allow for easier cleanup. When in doubt, we recommend testing your dark clothing for colorfastness by gentle rubbing it with a white cotton cloth. This test may help to minimize your risk of dye transfer to your bag.
We are not responsible for damage which may occur from the use of conditioners or spray protectants, nor are we liable for damage which may occur from the lack of use of these products.
Most items are shipped via UPS or USPS. We will utilize whichever service is the most cost effective. We now offer international shipping to Canada. You will receive a tracking number once your order is shipped. Please allow three business days for your order to be processed.
Should tracking on your package show as delivered, but you have not received your order, please contact your local post office. They are very good at locating missing packages! In the unlikely event they can not find your package, they will assist you in filing an insurance claim.
ABOUT AFTERPAY & SEZZLE
ATT: AFTERPAY & SEZZLE USERS!
We have been in contact with Shopify regarding checkout issues surrounding Sezzle, Afterpay and other third party payment processors. Occasionally, when two or more shoppers attempt purchase of the same item at the same time, both are permitted to complete checkout, even though only one item is available. In a nutshell, when this happens it’s because Shopify (and PayPal) recognize checkout through their own platform, unaware that another transaction is brewing in Sezzle or Afterpay.
We have had problems with this “glitch” three times over the past 18 months. There is no work around, and Shopify’s advice is to either: stop accepting AfterPay and Sezzle, stop having product “drops”, or to always have duplicates of our one-of-a-kind items. Soooo, not terribly helpful.
We want to make you aware of this issue, it is nothing new, but we get nervous when we have popular items dropping. If there is a problem with your purchase, we will be in touch! If something over sells, the first successful checkout gets the item.